Terms of Service

This website is operated by Diava Diamonds. Throughout the site, the terms “we”, “us” and “our” refer to Diava Diamonds. By visiting the site or purchasing from us, you agree to be bound by these Terms of Service and all policies referenced here.

These terms apply to every user — browsers, vendors, customers, merchants and content contributors. New features added to the store remain subject to these terms. The platform is hosted on Shopify Inc.

You must be of legal age in your jurisdiction, or have obtained consent for any minor dependents, to use this site. You may not use our products for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction. Transmitting viruses or destructive code is prohibited, and any violation results in immediate termination of service.

We reserve the right to refuse service to anyone, for any reason, at any time. Your content (excluding credit-card information, which is always encrypted) may be transferred unencrypted across networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

We are not responsible if information made available on this site is not accurate, complete or current — it is provided for general reference, and you rely on it at your own risk. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) without notice, and shall not be liable to you or any third party for any such change, price modification, suspension or discontinuance.

Certain products may be available exclusively online and in limited quantities, subject to our Refund Policy. We have made every effort to display product colours and images accurately, but cannot guarantee your display is accurate. We reserve the right to limit sales by person, region or jurisdiction, and to limit quantities. We do not warrant that any product will meet your expectations.

You agree to provide current, complete and accurate purchase and account information for all purchases. We reserve the right to refuse any order and to limit or cancel quantities purchased per person, household or order, including orders placed under the same customer account, credit card, or billing/shipping address.

Third-party tools are provided “as is” and “as available” without warranties, and you use them at your own risk. Certain content, products and services available through the Service may include third-party materials or links; we are not responsible for examining or evaluating them and are not liable for any harm arising from third-party transactions.

If you send us creative ideas, suggestions or other submissions, you agree that we may edit, copy, publish, distribute, translate and otherwise use them in any medium, without restriction or obligation to you. We may monitor, edit or remove content we deem unlawful or objectionable. You are solely responsible for the accuracy of any comments you make and warrant they do not violate third-party rights.

You are prohibited from using the site for any unlawful purpose; to solicit unlawful acts; to infringe intellectual property; to harass or discriminate; to submit false information; to upload malicious code; to collect others' personal information; to spam; or to interfere with the security features of the Service. We reserve the right to terminate your use for violating any prohibited use.

We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free. The Service and all products are provided “as is” and “as available” without warranties of any kind.

In no case shall Diava Diamonds, or our directors, officers, employees, affiliates, agents, contractors, suppliers or licensors, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Service or any product.

You agree to indemnify, defend and hold harmless Diava Diamonds and our affiliates from any claim or demand, including reasonable attorneys' fees, arising out of your breach of these Terms of Service. If any provision is found unlawful or unenforceable, it remains enforceable to the fullest extent permitted, and the remaining provisions are unaffected.

These Terms are effective unless and until terminated by either you or us. You may terminate by notifying us; we may terminate for non-compliance without notice, and you remain liable for any amounts owed.

These Terms of Service and any separate agreements under which we provide you Services are governed by and construed in accordance with the laws of India. We reserve the right to update or replace any part of these Terms by posting changes to our website; your continued use constitutes acceptance.

Questions should be sent to support@diavadiamonds.com, or to JE-4200, Bharat Diamond Bourse, Bandra Kurla Complex, Bandra East, Mumbai 400051.