Shipping policy
1. Shipping Rates and Delivery Estimates
| Order type | Cost | Delivery Time | Notes |
| Customized | Free | 14-21 days | Available for all orders within India. |
| Ready to ship | Free | 2-3 business days | Available for all orders within India. |
| International Shipping | Depends on location | 21-30 business days (depending on location) | Shipping charges vary based on destination and package weight. Duties and taxes may apply. |
2. Shipment Confirmation and Tracking
- Customers will receive a shipment confirmation email with the estimated delivery date once the article is shipped.
3. Shipping Insurance and Delivery
| Policy | Details |
| Insurance | All shipments are fully insured to protect against theft, loss, or damage during transit. |
| Signature Requirement | A signature is required upon delivery to ensure secure receipt of your package. |
| Unattended Deliveries | If a package is left unattended at the delivery location, the customer assumes responsibility. |
4. Undelivered or Lost Packages
- Lost or Damaged Shipments: If your package is lost or damaged during transit, please contact us immediately at [your contact email/phone number]. We will work with the carrier to resolve the issue promptly.
- Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipping the package.
5. Return and Exchange Shipping
| Return/Exchange Policy | Details |
| Return Shipping Costs | Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. |
| Return Conditions | All items must be returned in their original condition and packaging. |
6. Contact Us
- For any questions or concerns regarding shipping, please contact our customer service team at support@diavadiamonds.com or call us at +91 91376 82119. We are here to help!