Payment, Shipping and Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at diavadiamonds@gmail.com. Please note that returns will need to be sent to the following address: Je 4200 bharat diamond bourse bandra kurla complex bandra east Mumbai 400051

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at diavadiamonds@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at diavadiamonds@gmail.com.

 

1. Shipping Rates and Delivery Estimates

Order type Cost Delivery Time Notes
Customized Free 14-21 days Available for all orders within India.
Ready to ship Free 2-3 business days Available for all orders within India.
International Shipping Depends on location 21-30 business days (depending on location) Shipping charges vary based on destination and package weight. Duties and taxes may apply.

 

2. Shipment Confirmation and Tracking

  • Customers will receive a shipment confirmation email with the estimated delivery date once the article is shipped.

3. Shipping Insurance and Delivery

Policy Details
Insurance All shipments are fully insured to protect against theft, loss, or damage during transit.
Signature Requirement A signature is required upon delivery to ensure secure receipt of your package.
Unattended Deliveries If a package is left unattended at the delivery location, the customer assumes responsibility.

 

4. Undelivered or Lost Packages

  • Lost or Damaged Shipments: If your package is lost or damaged during transit, please contact us immediately at [your contact email/phone number]. We will work with the carrier to resolve the issue promptly.
  • Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipping the package.

5. Return and Exchange Shipping

Return/Exchange Policy Details
Return Shipping Costs Customers are responsible for the cost of return shipping unless the item received is defective or incorrect.
Return Conditions All items must be returned in their original condition and packaging.

 

6. Contact Us